How do I return an item?

OUR REGULAR RETURN and EXCHANGE POLICIES

Standard 30 Day Return Policy: 

All of our gold and silver items carry a 30 day return.  If you are not completely satisfied with your purchase return it to us and we will be glad to refund 100% of the purchase price for your item(s), sorry priority or express shipping is non-refundable.  Please read ALL of the details below PRIOR to ordering and/or returning an item.

Simply return the ring to us, postage paid. Make sure the ring is unworn and undamaged.

Include a copy of your email confirmation or packing slip with the ring(s) and the following form: CLICK HERE for RETURN ORDER FORM  Failure to include this will result in a delay of the processing of your exchange or refund.  We strongly recommend you send your package with insurance in the unlikely event it is lost or damaged in transit. We cannot be held responsible for lost or damaged returns in transit. 

We will gladly exchange the ring or refund your money based on your request.

EXCHANGES:

Gold and silver items must be returned within 30 days of receipt.

  • We are happy to issue one FREE size exchange per order, per ring/item.
  • 2nd and subsequent exchanges will be charged a 25% restocking fee.
  • Rings exchanged for a new size they are non-returnable/non-refundable. 
  • Please note for exchanges we may not have the ring you need in stock and will have it made for you. This process can take up to 3 weeks.
  • Please note if you are returning an item from outside of the US there will be an additional charge of $28 if you return via UPS.  This is the brokerage fee UPS charges us to accept the package back into the US.  We recommend Postal Air Services Insured.  We cannot be held responsible for lost items please do insure.
  • Orders returned from outside of the US valued over $200 are responsible for shipping fees. 
  • Item must be in the same condition as it was shipped to you with its original ring box. All our rings are brand new and never worn. If the ring is damaged, worn, scratched, bent or otherwise not in the condition as it was sent to you it will not be accepted.
  • Please note sale prices are only good for in-stock items.  If you return something for an exchange that was on sale, and we have to have a new ring made the sale price will not be valid, and you will be responsible for the difference in price.  This is because we have to have a new ring made. 
  • Puzzle Rings must be together/solved.

CUSTOM/SPECIAL ORDERS:

  • We cannot accept merchandise exchange on custom/special orders (special finishes do NOT make a ring custom and YES, may be returned). Custom/special orders are unique items/sizes that are not typically found on our site, and a customer always consults with us regarding such an order and knows beforehand if his or her order is a custom order.
  • We strongly encourage you to have your finger sized at a local jeweler as many of our designs cannot be re-sized.  If you are unable to go to a jeweler please contact us and request a Ring Finger Gauge.

REFUNDS:

Gold and Silver items must be returned within 30 days of receipt. 

  • For refunds, we will process your refund upon receipt and inspection of the returned ring - please allow 7 to 10 days to see credit issued to your credit card.
  • Please note we can only credit the credit card used when the purchase was made.  No checks or cash will be sent for the return of an item for refund.
  • Once an item has been returned for exchange it cannot be returned for a refund. 
  • Item must be in the same condition as it was shipped to you with its original box. All our jewelry are brand new and never worn. If the pendant is damaged, worn, scratched, bent or otherwise not in the condition as it was sent to you it will not be accepted. 
  • We cannot accept merchandise that has been altered or damaged in any way. This includes repairs or sizing done by other jewelers.
  • We cannot accept merchandise returns on custom/special orders. Custom/special orders are unique items that are not typically found on our site, and a customer always consults with us regarding such an order and knows beforehand if his or her order is a custom order.
  • Any item sold with a Diamond Certificate must be returned with the certificate.  Failure to include Diamond certificate will result in a $200 deduction in the refund. 

If you have any questions about our return policy please feel free to contact us.

Include a copy of your email confirmation or packing slip with the ring(s) and the following form: RETURN ORDER FORM  Failure to include this will result in a delay of the processing of your exchange or refund.  Items will not be accepted for return or exchange after the 30 days has past.